Key Responsibilities

• Serve as the technical owner for retail inventory and RFID applications, ensuring system uptime, scalability, and data integrity.
• Maintain and optimize integrations between Clarity IMS, RFID, NetSuite ERP, POS, and 3PL/WMS platforms.
• Oversee the end-to-end data flow for inventory accuracy, transfers, allocations, and store transactions.
• Lead configuration management, environment control, and release readiness for inventory and RFID systems.
• Ensure proactive system monitoring and alerting to prevent data sync failures or integration disruptions.

• Act as the L3 escalation point for all inventory and RFID-related issues, coordinating with cross-functional and vendor teams for resolution.
• Lead root cause analysis and implement long-term corrective actions to prevent recurrence.
• Manage production incidents impacting store operations, RFID reads, or inventory reconciliation.
• Create incident documentation, runbooks, and system playbooks to support faster recovery and operational continuity.

• Maintain and enhance API and middleware integrations across the retail ecosystem (POS, RFID, IMS, NetSuite, WMS).
• Partner with engineering and devOps teams to ensure integration reliability and data consistency.
• Define and enforce standards for system observability, logging, error handling, and data synchronization.
• Drive automation of manual inventory processes and reconciliation jobs to reduce human error.

• Collaborate closely with Retail Operations, Supply Chain Operations, and Engineering to improve system workflows and visibility.
• Partner with Product Managers and Business Analysts to define scalable, maintainable solutions for retail system enhancements.
• Provide technical leadership in architecture reviews and roadmap discussions for inventory and RFID systems.
• Mentor analysts and support engineers to elevate technical troubleshooting and system knowledge.

Skills, Knowledge & Expertise

• Bachelor’s degree in Computer Science, Engineering, or related technical field.
• 7+ years of hands-on experience supporting or developing retail systems, with deep focus on inventory management and RFID platforms.
• Proven experience with NetSuite ERP, Clarity IMS, and RFID technologies (SML, Zebra, or similar).
• Strong technical background in system integrations, API management, and data synchronization between POS, ERP, and IMS systems.
• Experience with middleware tools (Celigo, Boomi, or Mulesoft) and system observability frameworks.
• Excellent debugging, root cause analysis, and performance tuning skills.
• Strong communication and collaboration skills across technical and business teams.
• Demonstrated ability to manage incidents and system changes in a production retail environment.

Job Benefits

• 100% Company Paid Healthcare (medical, dental, vision)
• Kind Body Fertility Benefits
• 401(k) savings plan with up to 4% match
• Unlimited PTO
• Full Access to LinkedIn learning
• Employee Discounts

• Free weekly catered lunch at HQ – M/T/W/Th
• Dog-Friendly office
• Free Swag Giveaways
• Annual Holiday Party
• Annual Summer Party
• Invitations to pop-ups and other company events
• Complimentary daily office snacks and beverages