Athletic is on a mission to revolutionize the beer industry by making fantastic and ground-breaking non-alcoholic beverages. We are excited to be on the search for a passionate and enthusiastic individual to join our team. At Athletic, we believe our people and products positively impact the well-being, activity, and engagement of our communities. We strive to include a wide range of perspectives to continually expand our understanding."

Seeking a versatile, passionate NetSuite Support Specialist interested in making waves in an innovative segment of the craft beer market. Athletic Brewing is pioneering a revolution in the beverage industry with our award-winning non-alcoholic beer. The opportunity this role affords can be as expansive in a rapidly growing company. We place a very high value on doers and offer above-industry pay and a comprehensive benefits package. As a merit-based organization, Athletic Brewing offers expansive opportunities for career advancement, skills-building, and accumulating new and exciting responsibilities for high achievers.

Job Responsibilities:

Primary owner of NetSuite user issue response to troubleshoot, resolve, and provide guidance.
Improve our responsiveness to NetSuite user help requests and consistent tracking to KPIs for reply and resolution
Coordinate NS tickets with support vendor for custom ERP built on NetSuite platform for issues/questions related to their customization.
Set up / edit NS user access, role permissions, forms and docs across multiple subsidiaries.
Handle requests for data connections, reporting and search/report customization.
NS Setup for International markets, subsidiaries, partners, Customer centers etc.
Conduct NS user training and assist with development of SOPs, Instructions, Guides.
QC test internal customizations and vendor ERP version updates in sandbox.
Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Desired Experience/ Traits

Who You Are:

Honest, Dependable, high integrity, and adaptive team player
Strong time manager with a proven ability to meet deadlines and keep priorities straight
Proactive in tackling new tasks and improving your process
Organized with attention to detail, listening, critical thinking, verbal and written communication skills
Analytical thinker with understanding of financial / accounting requirements, inventory management, manufacturing and distribution concepts
Able to research and find solutions to novel problems

Skills and Experience:

2-4+ years working with NetSuite in a technical support or consulting capacity
Computer Skills:
Excellent at troubleshooting, investigation, and management of NetSuite
Proficient in use of ticket & project management, chat and communication apps
Familiar with data management in BI tools like Suite Analytics, Domo, etc.
NetSuite Certification a plus (Suite Foundation, Admin, etc.)

Education: B.S. in Computer Science or related field a plus, or equivalent experience in IT/Software

Job Details:

Location: Position sits in our brewery in San Diego, CA. In office 4 days a week required.
Base Salary: $75,500 to $85,000, commensurate with experience
Bonus: Eligible for a discretionary annual bonus of up to 10% of base pay
Travel Requirements: Ability to travel to / between San Diego CA and Milford CT locations periodically, potentially broader in the future.
Benefits: Company Paid health, vision, dental, life, 401k with 5% company match, and Paid Parental Leave
Community Program: In addition to Paid Time Off, all team members receive 12 paid days per year to dedicate to volunteering activities.
We value internal mobility and team equity.
We are an equal opportunity employer – we thrive when we champion diversity and inclusion. We are welcoming, respectful, and supportive at work and in our community.
We encourage and welcome members of traditionally underrepresented communities to apply.

Physical Demands:

The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to conduct work in a sitting position primarily; however, the job requires walking, bending, stooping, and lifting.

May sit/stand for several hours at a time.
Frequent change and/or interruptions, responding to highly stressful situations requiring immediate action, independent judgment, and superior problem-solving abilities.
Prolonged exposure to computer screens.
Repetitive use of hands to operate computers, printers, and copiers.

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